Complaints Procedure
How to report an issue or provide feedback.
Step 1: Contact Us
Call or WhatsApp using the site contact buttons, or email info@auto-lek.co.za with your name, contact number, and service details.
Step 2: Investigation
We review the issue, may request additional details, and aim to respond within 2 business days.
Step 3: Resolution
We’ll propose a remedy such as clarification, rework, or refund where applicable under our service terms and warranty.
Escalation
If you’re unsatisfied, request escalation to the owner for final review.